Frequently Asked Questions

Everything you need to know about working with us

We are a factory based in Wenzhou, Zhejiang. We have our own R&D team, production workshops, and quality control systems. Video calls and on-site visits are welcome.

Our manufacturing facility covers over 4,000 square meters with a monthly output of 200,000 units.

Yes. We are certified under ISO 9001:2015 and medical device quality management standards.

Yes. We offer services ranging from logo silk-screening to custom color box packaging.

The MOQ for standard products is 500 units.

Once sample details are confirmed, samples are generally shipped within 7–15 days.

Our products comply with major international standards and are certified with FDA, CE, RoHS, FCC, and UKCA.

We implement a four-stage quality control process:
Incoming Material Inspection: All raw materials—plastics, motors, PCBs, lithium batteries, fabrics, etc.—are strictly checked for specifications and tested for hardness, conductivity, and safety. Substandard materials are rejected at the source.
In-Process Inspection: Full-time inspectors monitor each assembly line, conducting routine checks on semi-finished products for assembly quality, soldering, button functions, and heating/red-light modules. Defects are corrected immediately.
Finished Product Testing: Every completed unit undergoes 100% power-on testing to verify massage intensity, air pressure, temperature control, vibration, red-light therapy, battery life, and appearance, including scratches, gaps, and packaging completeness.
Pre-Shipment Final Inspection: A secondary random inspection is conducted before packing to re-verify certifications, accessory completeness, and packaging integrity, ensuring every delivered unit meets our quality standards.

We strongly recommend payment via Alibaba Trade Assurance.

After deposit and sample confirmation, standard orders generally take 20–25 days.

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